T&C & Booking info

  • Customers should remove all personal belongings from the vehicle prior to a Deep clean / Maintenance wash.


  • If you have a child seat in the vehicle please remove it prior to us arriving. We are not insured to remove/refit it.


  • If your vehicle is parked on a main road, busy road or somewhere with inadequate space to work safely we may refuse to work.


  • On Point Detailing will not accept liability for any loss or damage to personal belongings left in a vehicle whilst it is being valeted. 


  • We always try our best to provide an accurate quote, but in order to do so we require an honest review of the vehicles condition inside and outside. 


  • If your vehicle is heavily soiled with pet hair, mud, mould or any form of bodily fluid we ask to be made aware prior to the booking. This is in the best interest of both parties by helping us to allow adequate time and insuring you aren’t met with any unexpected charges.


  • If we arrive at the job and are unexpectedly met with any of the above scenarios we will re-quote for the work. If we are not able to agree a price and a deposit has been taken we may not be able to issue a refund.


  • Paint enhancements will improve the paintwork to a degree however deeper scratches/etchings/chips/scrapes and marks may still be visible.


  • On Point Detailing reserves the right to charge each vehicle according to its condition. 


  • For all Deep Cleans , Paint Enhancements  and On Point Details a deposit of £50 will be required, booking will only be confirmed once the deposit has been received.


  • Deposits must be paid at point of booking. This is a non refundable deposit which will secure your booking.


  • We reserve the right to alter or move the booking in line with weather conditions and/or unforeseen circumstances.


  • We offer a transferable deposit if you reschedule your booking 72 hours prior to the work being carried out, if you fail to notify us within this time period we may not be able to refund your deposit.


  • You won’t loose your deposit if we have to reschedule the booking due to weather conditions and/or unforeseen circumstances.


By reading the terms and conditions you agree to our terms of service. If the booking is affected by any of the above points you may be liable to pay the full booking amount. If you have any questions relating to our terms and conditions or would like to clarify anything please get in touch.

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